Privacy Policy

1. Overview

MLUE TECHNOLOGY (“we”, “our”, “us”) respects your privacy and is committed to handling personal information responsibly. This policy explains what we collect when you use our website, contact forms, chatbot, and language tools, and how we use that information.

By using our website, you agree to the practices described in this policy.

2. Information We Collect

We collect only the information needed to respond to inquiries and operate the website features you choose to use.

a) Information You Provide Directly

• Name
• Email address
• Phone number, if you include it
• Message content submitted through our forms or direct contact links

b) Chatbot Messages

If you use the chatbot, the text you type is processed to generate a response. The chatbot currently uses local keyword-based logic in the browser. If we enable a third-party AI fallback in the future, chatbot messages may be sent to that service for processing.

c) Basic Technical Information

• Browser and device information
• IP address inferred by our hosting or form provider when you submit a form
• Pages visited on our public site

We use this information for security, troubleshooting, and site maintenance.

d) Language Preference

We store your selected language preference in your browser using localStorage so the site can remember whether you prefer English or Swahili.

3. How We Use Information

• Respond to contact requests
• Provide project and service information
• Operate the chatbot and language-switching features
• Improve the website and its content
• Protect the site from misuse and technical issues

We do not sell, rent, or trade your personal information.

4. How Information Is Shared

We share information only when necessary to run the services you use.

• FormSubmit processes contact form submissions and forwards them to our email inbox.
• Hosting providers may process standard server and access logs needed to deliver the website.
• AI services, if enabled in the future for chatbot fallback, would receive only the chatbot text needed to generate a reply.

5. Cookies and Storage

We do not intentionally use advertising or analytics cookies on this website. We do use browser storage for the language preference feature. Your browser or hosting provider may still use essential technical cookies or logs required for normal site operation.

6. Data Retention

We keep contact form submissions only as long as needed to answer your inquiry, complete a business discussion, or satisfy record-keeping obligations. If a third-party provider retains data for its own operational or legal reasons, their retention practices will also apply.

7. Security

We use reasonable technical and organizational measures to help protect information from unauthorized access, loss, misuse, or disclosure. No online transmission or storage method is completely secure, so we cannot guarantee absolute security.

8. Your Rights

Depending on your location and the nature of the data involved, you may request to access, correct, or delete personal information you have submitted to us. To make a request, contact us using the details below.

9. External Links

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Children’s Privacy

Our website is intended for business and professional use and is not directed to children under 13. We do not knowingly collect personal information from children.

11. Updates to This Policy

We may update this policy as our website features change. When we do, we will revise the effective date on this page.

12. Contact Us

If you have questions about this Privacy Policy or your information, please contact us at:

Email: mluetechnologytz@gmail.com

MLUE TECHNOLOGY
United Republic of Tanzania