Terms of Service

Welcome to MLUE TECHNOLOGY. These Terms of Service ("Terms") govern your access to and use of our website, chatbot, contact forms, content, and any services we provide through direct engagement (collectively, the "Services").

By accessing or using our website or engaging our Services, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Services.

1. About MLUE TECHNOLOGY

MLUE TECHNOLOGY is a technology company providing business systems, custom software development, backend engineering, APIs, branding, and related digital services.

2. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not disrupt the site or its users. You must not:

• Attempt unauthorized access to the website, servers, or connected systems
• Interfere with website security, availability, or performance
• Submit false, harmful, or misleading information
• Misuse the chatbot, contact forms, or other communication tools
• Attempt to scrape, copy, or republish content without permission

3. Contact Forms and Messaging

When you submit a form on our website or pricing page, your message may be processed by our form provider and delivered to our email inbox. You are responsible for the accuracy of the information you submit.

Do not submit confidential information unless you are comfortable with it being transmitted through standard internet and third-party service channels.

4. Chatbot Use

Our chatbot is provided as a convenience feature to help answer common questions about our business and services. The chatbot may use local keyword-based logic in the browser and may be updated in the future to use third-party AI services.

You agree not to use the chatbot to send abusive, illegal, or malicious content, or to rely on it as a substitute for professional advice.

5. Language Preference and Browser Storage

We store your selected language preference in your browser using local storage so the site can remember whether you prefer English or Swahili. This setting is stored locally on your device.

6. Service Engagement & Agreements

Any custom software development, system deployment, API integration, POS system, website build, branding project, or similar engagement requires a separate written agreement covering scope, deliverables, timelines, and payment terms.

Information shown on the website, including pricing, package descriptions, or service summaries, is for general guidance only and does not create a binding contract or guarantee specific outcomes.

7. Payments and Scope Changes

Where applicable, work may require upfront, milestone-based, or phased payments. If you request work outside the agreed scope, we may treat it as additional work and quote it separately.

8. Intellectual Property

Unless we agree otherwise in writing, all website content, branding elements, documentation, code snippets, software frameworks, and design materials remain the intellectual property of MLUE TECHNOLOGY.

You may not copy, reproduce, modify, or distribute our content or deliverables except as permitted by written agreement or applicable law.

9. Service Disclaimer

We use reasonable care and industry practices when building and maintaining our Services, but we do not guarantee uninterrupted operation, error-free performance, or complete protection against fraud, misuse, or technical failures.

You are responsible for how you use the Services and for your own internal business, legal, and compliance decisions.

10. Third-Party Services

Our website may rely on third-party hosting providers, form processing services, browser APIs, or other external services. We are not responsible for outages, delays, or issues caused by those third parties.

11. Limitation of Liability

To the fullest extent permitted by law, MLUE TECHNOLOGY is not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, or business interruption, arising from your use of or inability to use the Services.

12. Suspension and Termination

We may suspend or terminate access to the Services if we reasonably believe these Terms have been violated or the site is being misused.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of the Services after updates are posted means you accept the revised Terms.

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the United Republic of Tanzania.

15. Contact Information

If you have questions about these Terms, please contact us at mluetechnologytz@gmail.com.